Hauppauge | Product Support

Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.co.uk

SteamEez video streaming products

Support utilities and other information

Search for your Hauppauge product by product code

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.

204109 WinTV-dualHD

203029 WinTV-soloHD

203xxx Xbox One Digital Tuner

203xxx PCTV Triple Stick 292e

166XXX WinTV-quadHD

160XXX WinTV-HVR-1975

161xxx WinTV-HVR-1265

15XXX WinTV-HVR-5525

159xxx WinTV-MiniStick2

73XXX WinTV-HVR-1900

151XXX WinTV-HVR-2215_2205

89XXX WinTV-HVR-2200_2210

650XXX WinTV-HVR-900_930

1111XX WinTV-Analog Stick

94XXX WinTV-HVR-1100

67XXX WinTV-HVR-1110

22XXX WinTV-HVR-1200

26XXX, 25XXX WinTV-PVR-150

23XXX, 23XXX WinTV-PVR-500


157XXX HD PVR Gaming Edition Plus


157XXX HD PVR Gaming

158xxx HD PVR Rocket

131xxx Colossus

152XXX Colossus2

711XX Impact VCB-PCI-E

122XXX USB-Live2

64XXX Impact VCB-PCI

110XXX MediaMVP-HD



44XXX WinTV-Go


34XXX 88X based WinTV boards

86XXX MediaMVP

48XXX WinTV-PVR-250-350

32XXX WinTV-PVR-250

30XXX WinTV-PVR-250

Software Developers Toolkit for the Hauppauge TV tuners

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at support@hauppauge.com or sdk@hauppauge.co.uk

Windows 10 Drivers

Windows 10 requires special drivers to avoid errors during the Hauppauge product installation. The latest versions of WinTV v10, WinTV 8.5, WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.

WinTV and HD PVR Drivers

PCTV Windows Drivers

PCTV 292e, 461e

North America TV tuners

Technical support contact form

Click here for the support contact form