Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.com

Applications

WinTV-HVR series internal PCI and PCIe TV tuners

WinTV-HVR series external USB TV tuners

WinTV for Media Center

High definition video recorders

WinTV-quadHD & Digital TV tuners

Analog USB TV tuners

Linux

mySmarthome

SteamEez video streaming products

StreamEez-Pro

Support utilities and other information

Ways to connect to a TV signal
Technical Support Contact form
Warranty information
Prodinfo: get information on your Hauppauge TV tuner

Download Prodinfo

Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
HCWClear: remove the Hauppauge driver and applications from your PC

Download HCW Clear

HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.

Hybrid Video Recorders

WinTV-Digital-Only TV tuners- External-USB

WinTV-Digital-Only TV tuners - Internal PCI cards

Analogue only TV tuners

Personal Video Recorders

Streaming media products

MediaMVP-HD

Broadway

Broadway

Search for your Hauppauge product by product code

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.

204109 WinTV-dualHD

203029 WinTV-soloHD

203xxx Xbox One Digital Tuner

203xxx PCTV Triple Stick 292e

166XXX WinTV-quadHD

160XXX WinTV-HVR-1975

161xxx WinTV-HVR-1265

15XXX WinTV-HVR-5525

159xxx WinTV-MiniStick2

73XXX WinTV-HVR-1900

151XXX WinTV-HVR-2215_2205

89XXX WinTV-HVR-2200_2210

650XXX WinTV-HVR-900_930

1111XX WinTV-Analog Stick

94XXX WinTV-HVR-1100

67XXX WinTV-HVR-1110

22XXX WinTV-HVR-1200

26XXX, 25XXX WinTV-PVR-150

23XXX, 23XXX WinTV-PVR-500

164XXX HD PVR60

157XXX HD PVR Gaming Edition Plus

157XXX HD PVR2

157XXX HD PVR Gaming

158xxx HD PVR Rocket

131xxx Colossus

152XXX Colossus2

711XX Impact VCB-PCI-E

122XXX USB-Live2

64XXX Impact VCB-PCI

110XXX MediaMVP-HD

49XXX HD PVR

38XXX WinTV-PCI

44XXX WinTV-Go

64XXX WinTV-PCI-FM

34XXX 88X based WinTV boards

86XXX MediaMVP

48XXX WinTV-PVR-250-350

32XXX WinTV-PVR-250

30XXX WinTV-PVR-250

Software Developers Toolkit for the Hauppauge TV tuners

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at support@hauppauge.com or sdk@hauppauge.co.uk

Windows 10 Anniversary Update Drivers

Windows 10 Anniversary Update requires special drivers to avoide errors during the Hauppauge product installation. Here are the updated drivers which can be used with the Windows 10 Anniversary Update

Note: these drivers are included in the

WinTV v8 installer, version 34245 or later

WinTV-dualHD and WinTV-soloHD
WinTV-HVR-955Q, WinTV-HVR-950Q, WinTV-HVR-955C
Xbox One TV tuner (ATSC)
WinTV-HVR-2255, WinTV-HVR-2215, WinTV-HVR-2205, WinTV-HVR-2200, WinTV-HVR-2250
WinTV-HVR-1975, WinTV-HVR-1955, WinTV-HVR-1950
WinTV-quadHD, WinTV-HVR-1265, WinTV-HVR-1250
HD PVR 2 (all models)
Colossus2
HD PVR 60
WinTV-NOVA-S-USB2, WinTV-NOVA-HD-USB2
WinTV-Nova-T stick, WinTV-Duet, WinTV-Nova-TD

Technical support contact form

Click here for the support contact form