Support: WinTV-HVR-935HD

Latest WinTV v8 application

Click the below link to get the latest WinTV v8 application and TV tuner driver download package

Latest WinTV v8 installer Package
For Windows 8, 7, and Windows 10

Windows driver

Version 34217

To install the latest Windows driver only:

Leave your WinTV-HVR-935hd plugged into your PC. Follow the following steps:

  • Download the WinTV-HVR-935hd driver update.
  • Click to install. This will install the WinTV-HVR-935hd Windows driver.
  • At the completion of the driver install, you should see a message which says Drivers have been updated successfully.
  • At this point, the Windows driver will be installed.

Beta versions

None at this time.

Windows Media Center

SoftMCE Setup

Download

This is the software MPEG encoder needed for Windows Media Center in Windows XP and Windows Vista. This is NOT required for Windows 7 or Windows 8.

File name: SoftMCE_setup.exe
File size: 2.3 Mb
Date: 4/14/2010

Setting up your TV tuner in Windows 7 Media Center

Download

Here is a screen by screen view of the setup of Windows Media Center. It was based on the WinTV-HVR-1600, but the setup with other WinTV-HVR products will be similar.

Bug fixes for the Windows Media Center "Low bit rate" error message

Microsoft has released Windows Media Center patches for the "Low bit rate" error message.

Click to view the information from Microsoft.

Accessory software

WinTV Digital Signal Strength Indicator

Signal Strength Indicator version 32308

The WinTV Digital Signal Strength indicator displays information about the quality of the digital TV channel you are watching. This application is used with the WinTV v6 and WinTV v7 applications.

Click here for instructions on using this application.

IR Remote control version 30339

Remote control applet. After you run this applet, an icon will appear in your Windows device tray showing that the Hauppauge remote control is active..

Name: 2_68_30339_IR32.exe
Size: 443KB
Updated: Oct, 7, 2010


WinTV-Scheduler update for WinTV version 6

TV Scheduler version 25_26071.exe


This TV program scheduler for WinTV version 6 allows 'background recording' on dual tuner WinTV products.

Name: sched25_26071.exe
Size: 3.8 MB
Updated: March 11, 2008

3rd Party Applications

NextPVR

Is a free Personal Video Recorder (PVR) and Media Centre application for Microsoft Windows.

WinTV-HVR-935hd Manuals

WinTV-HVR-935hd QuickInstall Guide with WinTV v8

WinTV-HVR-935hd QuickInstall Guide with WinTV v8

Making a TV connection to your WinTV

Frequently Asked Questions

What Operating Systems are supported by the WinTV-HVR-935hd?

  • Microsoft® Windows® 10, 8 and 7, Windows Vista, either 32-bit or 64-bit versions
  • Windows XP, Windows XP Pro or Windows XP Media Center Edition, with Service Pack 2 ( or greater.)

System Requirements

  • Minimum processor recommended:
    • 2.2 GHz P4 or 1.8 GHz Centrino or equivalent (minimum).
    • 2.8 GHz processor for analog TV recording with MPEG-2 (minimum).
  • Graphics display adapter with 64MB of memory (minimum).
  • Sound card or system.
  • USB 2.0 port (will not work with USB 1.1).
  • CD-ROM drive (for Software installation).

Can I use the WinTV-HVR-935hd with Media Center?

Yes, the WinTV-HVR-935hd can be used with Windows Media Center in Windows 8, 7, Vista and with Windows XP Media Center Edition 2005.

To use the WinTV-HVR-935hd with Windows Media Center, download and install the Windows Media Center driver installation package, which will install the WinTV-HVR-935hd Windows driver and the Hauppauge MCE Soft Encoder.

Note: Windows Media Center supports Freeview DVB-T and analog PAL TV. DVB-C is not supported directly by Windows Media Center.

Note: Under Windows 7, the Hauppauge MCE Soft Encoder is pre-installed as part of Windows 7. Therefore, you can kip the installation of the MCE Soft Encoder and simply install the WinTV-HVR-935hd Windows driver.

Note: under Windows Media Center, you will only be able to configure WinTV-HVR-935hd as either an Digital tuner or an Analog tuner. You will not be able to switch between Digital and Analog channels.

What type of channels will I receive with the WinTV-HVR-935HD?

Analog CableTV or over-the-air analog TV: You can use your cable TV from the wall to connect to the WinTV-HVR-935hd and receive all freeview Cable TV channels. You can also use a roof top antenna to receive "over-the-air" TV.

Freeview DVB-T/T2 : Supports all DVB-T/T2 formats, up to the high definition 1080i format!
Note: For DVB-T/T2 digital TV, a rooftop/out door antenna is recommended for optimal results/signal strength.

DVB-C 'free to view' cable TV Channels: Freview digital cable TV channels are unencrypted digital cable TV channels. Freeview DVB-C allows users to watch unencrypted digital cable TV channels from their cable TV provider without a set-top box.
Note: Check your local cable TV provider for freeview DVB-C reception over your cable TV network.

Can I get HD with the WinTV-HVR-935hd through my Satellite box?

No. The WinTV-HVR-935hd has a Freeview DVB-C cable TV or DVB-T/T2 over-the-air digital TV tuner built-in. The WinTV-HVR-935hd will support Freeview broadcasts that are currently being transmitted over-the-air or via cable TV coonection. It will not be able to decode HD broadcasts that come through your cable or satellite box. The WinTV-HVR-935hd also will support freeview DVB-C cable TV channels through your direct cable TV line if available from your cable TV provider.

What type of recordings can I make with the WinTV-HVR-935hd?

Using the WinTV 8 application, the WinTV-HVR-935hd will record in an MPEG-2 transport stream (TS)
For Freeview DVB-T/T2 and DVB-C digital TV recordings, the recording format and bit rate is exactly the same as the broadcast format.
For NTSC/PAL analog cable TV recordings, our SoftPVR is used to create Transport Stream files (TS)

Note: TS files can be converted to MPEG files using options in the WinTV configuration menu.

Note: Not all recordings made with the WinTV-HVR-935hd are DVD compliant.

Can I record one show while watching another with the WinTV-HVR-935hd?

No. The WinTV-HVR-935hd will only be able to record the program that is being viewed using the supplied software.

You will not be able to watch a digital channel and record an analog channel simultaneously or vice versa due to the fact there is only a single tuner on the WinTV-HVR-935hd.

Black video window or choppy video when watching a digital TV channel

If you are watching a digital TV channel and you see choppy video, no audio or a black screen, then it is possible your PC is not fast enough to decode and play the digital TV channel you are watching. Please verify that your system meets the minimum requirements for using the HVR-935hd

Digital TV, especially DVB-T2/T high definition digital TV, is very CPU intensive. Many graphics cards have special built-in hardware to speed up decoding of high definition TV channels.

On graphics cards without special video decoding features, you can often improve the playback performance by using the Video Renderer settings located in the settings menu of WinTV 7. To open the setting menu click on the “gear” button located in the lower left of the WinTV 7 screen.

The default mode is EVR. The other modes are VMR9, VMR7 and Overlay. Each mode uses a different process to render video. Try each mode and use the one which gives you the best results. To use hardware acceleration put a check in the box “use hardware acceleration when possible. This will allow your graphics system to use hardware acceleration for video decode. Note: graphics hardware acceleration does not work on all systems. After making a change in video rendering settings Wintv must be restarted to take effect.

If you are using WinTV 6 then the render options are part of a separate program called Primary.  Changes in the Primary applet must be made with the WinTV application closed.  Open the Primary program by going to Start – All Programs – Hauppauge WinTV – Primary.  After making changes close the Primary applet and open the WinTV application.

How do I enable my remote control so it will work with the WinTV-HVR-935hd?

The IR software should be installed by default. To check look for a small remote control icon in the Windows task bar on the lower right. IF it is not present you can reinstall Wintv from the installation CDROM or download IR32.EXE from our support web site. The remote control must also have “line of sight” with the HVR-935HD.  The IR receiver of the HVR-935HD is the round bulb on the side of the unit.

I receive a "Low bit rate" error message when using Windows Media Center in Windows 7.

Microsoft has released Windows Media Center patches for the "Low bit rate" error message.
Click to view the information from Microsoft.

WinTV application locks or stops responding during analog scan under Windows 7.

In order to fix this issue, please check that your Power Options setting is not set to ‘Power Saver’. Please change it to ‘Balance’ or ‘High Performance’.

To change these settings on Windows 7, please do the following.

Click on Start and then Control Panel.

If Control Panel is set to View by: Category then click on ‘System and Security’ and then ‘Power Options’.

If Control Panel is set to View by: Large or Small icons then click on ‘Power Options’.

If you do not see Balanced or High Performance please click on the option for ‘Show additional plans’.

Once you make the change please restart your system. When the system restarts please rescan again for channels.

What file size will the recorded videos be?

Digital Broadcasts (DVB-T/T2 or DVB-C)

The file size of a digital signal capture depends on the bitrate of the digital signal.  The bitrate is set by the broadcaster and cannot be user configured.  Bitrates for digital signals can range anywhere from about 1.2 Mbits/sec up to 19.3 Mbits/sec.  Most of the time these bitrates are variable and not constant.  Capture sizes for DVB-T & DVB-C recordings are approximately 1.7 Gigabytes per hour up to 8.3 Gigabytes per hour.

Analog Broadcast.

The WinTV application has to convert analog signals to digital in order to record. There are four recording profiles. The following list shows recording file sizes for burning to 4.3Gb DVD:

Best - Approx 1 Hour+
Better - Approx 1 1/2 Hours
Good - Approx 2 Hours
Fair - Approx 3 Hours

WinTV v7 does not open or opens and then disappears?

This can be caused by a corrupt Channel database so you will need to uninstall and reinstall.  First you need to go to start, all programs, Hauppauge Wintv and in that folder run
“uninstall Wintv7” (or remove Wintv7 using control panel "add/remove programs) then you need to remove the backup channel database.

Windows Vista, 7 and 8 go to C:\program data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search
Options)  once you can get to this folder you will see a folder label “Hauppauge”  delete this folder.

Windows XP go to C:\documents and settings\all users\shared documents\application data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search Options)  once you can get to this folder you will see a folder label “Hauppauge”  delete this folder.

Then download the latest version of Wintv7 located in the support section of the website and reinstall (note: you must have your original CD to validate the download.)

Windows cannot verify the digital signature for the drivers required for this device error code 52?

This appears to be a bug in windows 64 bit OS. Our drivers are signed.

"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

The following is probably the easiest fix to Error Code 52 on Windows 7 or Windows 8 64bit.

In device manager right click the Hauppauge product under Sound Video and Game Controllers with the exclamation mark and select Uninstall. If you have a USB product you might multiple listings, please right click the first one on the list.

For this example we will use the HVR-950Q.

On the Confirm window please check the box for "Delete the driver software for this device" and click OK.

Repeat the uninstall for the other two 950Q entries. (note you won't be asked to 'confirm device uninstall' again).

Once the drivers are gone on right click on "Sound, Video Game Controllers" and "Scan for Hardware Changes".

Windows should now look online automatically for the 950Q drivers.

Take a look after a few minutes if the drivers are installed automatically properly under Sound Video and Game Controllers.

If they still come back as "unsigned" try the procedure again.

Remote control

Note: this remote control is supplied with some TV tuner models. The colour/size of the remote control are suject to chnage without prior notice.

example1

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downloadDownload Prodinfo

Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

downloadDownload HCW Clear

HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the Wintv program.

Making connections to your WinTV

Here is a chart which shows some of the things you need to know about each type of connnection.

Antenna

Cable or satellite TV set top box

Cable TV wire from the wall

RF output

A/V output

 
example1
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example1
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Which type of TV can this connection be used with?
Over-the-air TV Cable or satellite TV box Cable or satellite TV box Cable TV
What format do I select when scanning for channels in WinTV?
DVB-T/T2 Digital TV Analog TV if available External inputs (S-Video or Composite video) DVB-C Digital cable TV plus
Analog TV
What remote control do I use to change channels?
WinTV remote control Remote control from your set top box Remote control from your
set top box
WinTV remote control
Notes

You can use a roof top antenna for best reception.

Most set top boxes allow you to switch to Channel 3 or 4. When you scan with WinTV, it will pick up the TV signal on the correct channel.

Some satellite receivers use channels 60, 70 or 73. But when you scan for Analog TV channels, WinTV will pick up whatever channel is being used by your set top box.

Most set top boxes have A/V connections on the back, which can go into the WinTV's A/V input.

Some cable TV networks transmit analog TV channels, so we recommend scanning for both DVB-C and analog TV.

Not all cable TV networks transmit freeview DVB-C programs. Check with your local cable TV operator for the availability of freeview DVB-C in your area.

WinTV v7 error messages and what they mean

First time installation of Wintv 7 or reinstall: “WinTV board not found” or “No TV tuner available”

Step 1: Check the status of the drivers in Device Manager
  • Click Windows Start, click on Control Panel and click on Device Manager In Device Manager, click on Sound, video game Controllers
  • You should see your Hauppauge product
  • If the Hauppauge device has a yellow exclamation mark, click on the device to open it
  • If you see the following: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)" This appears to be a bug in windows 64 bit OS. The Hauppauge drivers are signed.
    The following is probably the easiest fix to Error Code 52 on Windows 7 or Windows 8 64bit.
    • In Device Manager, right click the Hauppauge product under Sound Video and Game Controllers with the exclamation mark and select Uninstall. If you have a USB product you might see multiple listings, please right click the first one on the list. (For this example we will use the WinTV-HVR-950Q. )
    • On the Confirm window please check the box for “Delete the driver software for this device” and click OK
    • Repeat the uninstall for the other two WinTV-HVR-935hd entries. (note you won’t be asked to ‘confirm device uninstall’ again)
    • Once the drivers are removed, right click on Sound, Video, Game controllers and click Scan for Hardware Changes
    • Windows should now look online automatically for the 950Q drivers
    • Take a look after a few minutes if the drivers are installed automatically properly under Sound Video and Game Controllers.
    • If they still come back as “unsigned” try the procedure again

ERRORS when running WinTV 7: “TVserver cannot Start” or “.NET framework errors

This can be caused by a corrupt WinTV v7 Channel DatabaseM. You will need to uninstall and reinstall the WinTV v7 application to fix this.<

Click Windows Start, click on All Programs -> Hauppauge WinTV and in that folder run Uninstall Wintv7 (or remove Wintv7 using control panel "add/remove programs) then you need to remove the backup channel database.

  • Windows Vista, 7 and 8 go to C:\program data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search Options) once you can get to this folder you will see a folder label “Hauppauge” delete this folder.
  • Windows XP go to C:\documents and settings\all users\shared documents\application data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search Options) once you can get to this folder you will see a folder label “Hauppauge” delete this folder. Then download the latest version of Wintv7 located in the support section of the website and reinstall (note: you must have your original CD to validate the download.)

    Settings.xml file is corrupt or missing”

  • Uninstall WinTV v7 using control panel Add/remove programs under programs and features and then reinstall WinTV 7