Are you finding error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?

This is a known "feature" of the new release of Windows 10, related to cameras but also affecting TV tuners. See the following from Windows Central

How to fix camera, TV tuner and video recorder access problems after installing Windows Update

On the Windows 10 April 2018 Update, users are finding out that many apps no longer have access to cameras, TV tuners and video recorders. However, this is not a problem or a bug with this new release, it's actually a change that Microsoft is implementing with version 1803 to give users more control over their privacy.

If you have apps that require camera access on your PC, you need to follow these steps:

  • Open Settings.
  • Click on Privacy.
  • Click on Camera.
  • Turn on the Allow apps to access your camera toggle switch.

Once you've completed the steps, you also want to make sure to check the list and enable camera access for the apps you want, if they're currently disabled.

In the case the feature isn't enabled, click the Change button and turn on the toggle switch.

Questions or problems? Please contact Hauppauge support at:

SteamEez video streaming products


MediaMVP products

Support utilities and other information

  • Ways to connect to a TV signal

  • Technical Support Contact form

  • Warranty information

  • Prodinfo: get information on your Hauppauge TV tuner

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • HCWClear: remove the Hauppauge driver and applications from your PC

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.

Search for your Hauppauge product by product code

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.

204109, 203029 WinTV-HVR-dualHD and Solo
650XXX WinTV-HVR-900_930
1111XX WinTV-Analog Stick
94XXX WinTV-HVR-1100
67XXX WinTV-HVR-1110
79XXX WinTV-HVR-1250
73XXX WinTV-HVR-1900
160XXX WinTV-HVR-1975
89XXX WinTV-HVR-2200_2210
151XXX WinTV-HVR-2215_2205
128XXX WinTV-HVR-1280_1200_1265
15XXX WinTV-HVR-5525
26XXX, 25XXX WinTV-PVR-150
23XXX, 23XXX WinTV-PVR-500
152XXX WinTV-Colossus2

711XX WinTV-Impact VCB-E
48XXX WinTV-PVR-250-350
32XXX WinTV-PVR-250
30XXX WinTV-PVR-250
122XXX USB-Live2
44XXX WinTV-Go

34XXX 88X based WinTV boards

86XXX MediaMVP

110XXX MediaMVP-HD



49XXX HD PVR Rocket

Software Developers Toolkit for the Hauppauge TV tuners

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at or

Windows 10 Anniversary Update Drivers

Windows 10 Anniversary Update requires special drivers to avoide errors during the Hauppauge product installation. Here are the updated drivers which can be used with the Windows 10 Anniversary Update

Note: these drivers are included in the

WinTV v8 installer, version 34245 or later

  • WinTV-dualHD and WinTV-soloHD


  • WinTV-HVR-955Q, WinTV-HVR-950Q, WinTV-HVR-955C


  • Xbox One TV tuner (ATSC)


  • WinTV-HVR-2255, WinTV-HVR-2215, WinTV-HVR-2205, WinTV-HVR-2200, WinTV-HVR-2250


  • WinTV-HVR-1975, WinTV-HVR-1955, WinTV-HVR-1950


  • WinTV-quadHD, WinTV-HVR-1265, WinTV-HVR-1250


  • HD PVR 2 (all models)


  • Colossus2


  • HD PVR 60




  • WinTV-Nova-T stick, WinTV-Duet, WinTV-Nova-TD


Technical support contact form

Click here for the support contact form