- Current Products
- Legacy Products
- Product Code Find your model number
- Software Development Kit
- Windows 10 Drivers
- Technical Support contact form
Are you finding error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?
This is a known "feature" of the new release of Windows 10, related to cameras but also affecting TV tuners. See the following from Windows Central
How to fix camera, TV tuner and video recorder access problems after installing Windows Update
On the Windows 10 April 2018 Update, users are finding out that many apps no longer have access to cameras, TV tuners and video recorders. However, this is not a problem or a bug with this new release, it's actually a change that Microsoft is implementing with version 1803 to give users more control over their privacy.
If you have apps that require camera access on your PC, you need to follow these steps:
- Open Settings.
- Click on Privacy.
- Click on Camera.
- Turn on the Allow apps to access your camera toggle switch.
Once you've completed the steps, you also want to make sure to check the list and enable camera access for the apps you want, if they're currently disabled.
In the case the feature isn't enabled, click the Change button and turn on the toggle switch.
Questions or problems? Please contact Hauppauge support at: email@example.com
WinTV-HVR series internal PCI and PCIe TV tuners
WinTV-HVR series external USB TV tuners
WinTV for Media Center
High definition video recorders
WinTV-quadHD & Digital TV tuners
WinTV-NOVA-S HD USB2
SteamEez video streaming products
Support utilities and other information
Ways to connect to a TV signal
Technical Support Contact form
Prodinfo: get information on your Hauppauge TV tuner
Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
HCWClear: remove the Hauppauge driver and applications from your PC
HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.
Hybrid Video Recorders
Streaming media products
Search for your Hauppauge product by product code
How to find the product code of your Hauppauge product:
Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.
204109, 203029 WinTV-HVR-dualHD and Solo
1111XX WinTV-Analog Stick
26XXX, 25XXX WinTV-PVR-150
23XXX, 23XXX WinTV-PVR-500
Software Developers Toolkit for the Hauppauge TV tuners
Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.
The SDK is provided under NDA and can be requested at firstname.lastname@example.org or email@example.com
Windows 10 Anniversary Update Drivers
Windows 10 Anniversary Update requires special drivers to avoide errors during the Hauppauge product installation. Here are the updated drivers which can be used with the Windows 10 Anniversary Update
Note: these drivers are included in the
WinTV v8 installer, version 34245 or later
- WinTV-dualHD and WinTV-soloHD
- WinTV-HVR-955Q, WinTV-HVR-950Q, WinTV-HVR-955C
- Xbox One TV tuner (ATSC)
- WinTV-HVR-2255, WinTV-HVR-2215, WinTV-HVR-2205, WinTV-HVR-2200, WinTV-HVR-2250
- WinTV-HVR-1975, WinTV-HVR-1955, WinTV-HVR-1950
- WinTV-quadHD, WinTV-HVR-1265, WinTV-HVR-1250
- HD PVR 2 (all models)
- HD PVR 60
- WinTV-NOVA-S-USB2, WinTV-NOVA-HD-USB2
- WinTV-Nova-T stick, WinTV-Duet, WinTV-Nova-TD